Refund & Cancellation Policy

01. 14-Day Money-Back Guarantee

At Twiros Technologies, customer satisfaction and software excellence are our highest priorities. All initial subscriptions, software licenses, and access tiers purchased across our ecosystem (including XoomCare, Storecraft Studio, Nihongo Renshuu, and Kostokom Commerce) are backed by our unconditional 14-Day Money-Back Guarantee.

If our software does not fulfill your operational requirements, you may request a 100% full refund within 14 calendar days from the initial transaction date.

02. Subscription Cancellation Policy

You retain complete autonomy over your recurring subscription intervals. You may cancel upcoming subscription renewals at any time:

• Self-Serve Dashboard: Navigate to your venture account settings > Billing > Cancel Subscription.
• Direct Support Desk: Contact our centralized billing desk at support@twiros.com requesting cancellation.

Upon cancellation, you will retain uninterrupted access to your paid software tier until the expiration of your current active billing interval. No subsequent renewals will be charged.

03. Digital Delivery & Fulfillment Terms

All products operated by Twiros are digital cloud software (SaaS) and developer utilities. As such, no physical shipping or postal transit applies.

Fulfillment Timeline: Software access, API keys, and workspace tenant provisioning occur instantaneously upon payment confirmation. An automated transactional receipt containing invoice details and access links is dispatched immediately to your billing email address.

04. How to Request a Refund

To initiate a verified refund request within the 14-day eligibility window:

1. Send an email to support@twiros.com with the subject line: Refund Request - [Order / Invoice ID].
2. State your registered billing email and the name of the venture software product.
3. Our financial reconciliation team will process and approve your request within 24 to 48 business hours.

Once approved, the funds are credited back directly to your original payment method (international credit/debit card, digital wallet, or domestic mobile financial account). Depending on your card issuer or banking institution, funds typically reflect in your account within 3 to 7 business days.